Often training needs of organisations cannot be met by training leading to a qualification. In these circumstances we can provide a set of competencies from a nationally recognised training package leading to a Statement of Attainment or design a short non-accredited program tailored to meet your specific needs. Irrespective of the accreditation status, you can be guaranteed that all training will be of the highest quality. Previous customised training has included the following topics: Transition and Change Management; Business Communication and Western Culture; Human Resources and Industrial Relations Legal Requirements; and Dealing with Difficult Clients.
dealing with difficult clients
industrial relations and human resources
Practicing the safe six - Dealing with difficult clients
This workshop is specifically designed to provide some practical solutions to dealing with aggressive or difficult clients. Written by a human services practitioner, it is solution driven and deals with real life situations, not just theories. Safe Six is delivered in an informal, forum-styled setting, and draws and responds to the experience levels of the participants, creating a relevant, refreshing day of personal development. The better equipped staff are at handling their more extreme cases, the more supported, purposeful and confident they will feel.
Industrial relations & human resources
Are you up to date on employment related issues? Are you correctly employing your staff? This one day workshop is both informative and practical, providing checklists and templates for all aspects of human resource management. Topics covered include; employee relations system in Australia; job design & position descriptions; developing key selection criteria and setting KPI's; recruitment; General Occupational Health and Safety obligations to employees; counselling; disciplinary procedures and dismissal; privacy; leave; and performance management. This workshop can be tailored to the not-for-profit sector or to your organisation as required.
Our governance training is designed to strengthen community organisations by building the management and governance skills of board members and key staff. Governance training topics include; board member roles and responsibilities; the legal obligations of directors; good governance practices; effective operation and documentation of board meetings; and evaluating risks and conflicts of interest. This workshop provides an opportunity to review your organisational constitution, policy and procedures and to develop better governance practice to assist your organisation's success and sustainability.